Shipments and returns
All rates are divided into four zones: Singapore, Malaysia, Asia, International. If you have bought two or more items, you may also use the Shipping Calculator to get the total shipping rates in the Shopping Cart section.
As we aim for a transparency and efficient shipping rates quote, hence our Shipping Calculator will provide the exact shipping rates of the country where you prefer items to be shipped, when you click on "View Cart" or during check-out (e.g Shipping address is to Malaysia, so at view cart/check-out the exact shipping rate to Malaysia only will be shown, regardless of how many items). No "surprise" of higher shipping charges or additional weight during check-out. Please contact us for surface or express mail rates.
The majority of the items send are registered airmail (require a signature when received). The tracking number and URLs will be emailed to you after items are sent. If there is no customs delay, items will reach within estimated 8-14 days (weekends and public holidays excluded). Shipping is done every day (weekends included), except for pre-order items. For public holidays when the post office is closed, there will be a maximum of one or two day(s) (depending on public holiday duration) delay for shipping.
Note: For items posted during weekends, Singapore Post will only process them on Monday. Hence the actual delivery processing time at the post office side (Singapore Post and your country's post office), is calculated from Monday onwards.
Mode of Delivery
We currently use Singapore Post Office to mail our items. If you have friends/relatives base in Singapore, we can also arrange to send to their Singapore address or arrange for a meet-up (at our convenience). We also ship to PO Box address.
For Singapore buyers, please contact us for preferred meet-up locations, if you wish to do a personal collection.
All Items sent are mark as "Gift" with no declared value/amount indicated in the parcel, except for big parcel (EMS, etc) where a declaration value is required. For such an instance, please contact us if you need to note any information in the declaration form. Please check for any VAT, customs taxes, or duties fees in your country.
Note: If you prefer to send without the original manufacturer box(es) to save on shipping, please contact us for the adjusted rates. Item(s) will still be new, unopen, and seal in the original manufacturer plastic cover(s).
If you wish to enquire about your package status or orders, please always contact us first. We will reply within or less than 24hrs, and work with you to identify any concerns in your favor.
Alternatively, here are the URLs to check your package status from the Singapore Post website:
1) Registered mail package - http://www.singpost.com/
2) Speedpost (usually for more quantities and bigger size items) - http://www.speedpost.com.sg/
Note 1: For packages with tracking numbers, we will also provide to you via email either one of the above 2 links together with your country post office tracking information after items are delivered.