We ensure security are met in all areas. Our website is secured by RapidSSL utilizing 128-bit SSL certificates (the seal can be found on the bottom left of all pages in our website), hence offering the highest level of encryption or security possible. We do not collect nor store our customers credit card details in our database and server.

We are also a cellphone user friendly site (customised for cellphone viewing, shopping and checking out (Express Checkout option available) at http://www.etradersplace.com/mobile/ (best view with iphone). Please also welcome to bookmark our website in your cellphone.

If you are organising a group purchase (multiple members purchase in one check-out) in a forum/blog/message board, please contact us  on the items and quantities to enjoy the discount. You may mix and match the items from our website to reach the amount. For Pre-Order items, discount is calculated based on the stated normal price. All items will be pack together and ship to one destined address.

Other coupons or discount issue by us are not application for this program.

Note: This discount is not applicable for items that are rare and hard to find

We are always looking for ways to assist our valueable customers to minimise their cost. The 2gether Discount is one of the discount we have come out with.

Purchase 2 related items at one time to enjoy this discount. In short, purchase 2 instead of 1 similar items to enjoy more savings.

Customer Loyalty Program discount and gift coupons are applicable for use here. Hence, if you are currently enjoying both these two mentioned discounts, and chose to purchase the items under the 2gether discount, you get to enjoy more discounts. All discounted amount will be auto calculated during check-out. Pre-Orders items bought under this program will be send together with the rest of the items in one shipment.

Note: If you would like to create your own 2gether Discount items (requirements stated below), please contact us and we will do a review to see if we can meet your request.

Requirements for creating your personal 2gether Discount Items
- must be 2 different items bundle in one, but items must be related in series or brand or nature (e.g 2 Re-ment, 2 Orcara, 1 Re-ment Food and 1 Orcara Food, 2 Re-ment Mascots etc)

- maximum of only 1 set of 2gether Discount items can be created for one check-out in a week

- all discount value will be determine by us

- personal 2gether Discount items created are valid for 1 week

- old or rare series (e.g Re-ment Make Up Box, Re-ment My Style Collection etc), limited stocks, items under "Specials" and "Negotiate" are not applicable for this discount

- each item must be at least USD20 or more

All prices here are fixed, except for items with the Negotiate blue button tagged to them. These negotiable items are open for all our categories (Apparels & Bags, Dollhouse Miniatures, Toys & Hobbies). Please click on the Negotiate button and email us the price you are looking for and we will work on that.

We have the following options for payment methods:
 1) Paypal

 2) Paypal Express Checkout

 3) Cash : must be well conceal and registered 

 4) Western Union

 5) Bank Transfer: DBS Bank, CitiBank or HSBC (bank details will be shown during check-out)

If you prefer other payment options not mentioned above, please contact us.

We are glad and appreciate the chance you have given us to work for you. As such, we have developed the Customer Loyalty Program to show our appreciation. And since we like simplicity, our Customer Loyalty Program does not require you to check on any points accumulated (Maths Maths Maths made me mad....well at least for us ;p). Please welcome to check this program.  

Although we update our website very frequently, there could be occasion where purchases are made before our updates on the product availability. If this happens, we will either refund the amount for the unavailable item immediately OR you may chose to exchange for another item (amount could be lesser, any differences will be refunded back).

For Boxed Set Out Of Stock items, please contact us for such orders as there are times we are restocking the items you want, but have yet to officially list them. For other out of stock item(s) or other item(s) not shown in our website, please indicate them in the wishlist which can be found in all our listings.

All items sold in our website are original, brand new and in mint condition. For boxed set items, they are new, unopen and seal in original manufacturer packaging.

We do not impose sales taxes here. However, please check your country tax duties and regulations.

Yes, you may cancel your orders within 24hrs after you have do a check-out. If you have already made payment via Paypal, we will refund you the full amount. However, cancellation is not allowed after orders have been mail out. Please refer to the refund/exchange for more details. 

If you have made a mistake in your order(s), please contact us (indicating your order number and item(s) you want to remove) within 24hrs after the checkout is done, and indicate your order number.

All pre-order items have a time frame for official release which is set by the manufacturer. We will state this time frame in all our pre-order listings (e.g Deliver by end December). Hence, please take note of the release date before you order. If you wish to cancel your pre-order items (applicable only if the items have not been send out), please contact us.
 
If you have ordered other existing item(s) together with the pre-order items, we will send out the existing item(s) first, so as to shorten your waiting time. The pre-order item(s) will be sent out immediately once they are officially available. Shipping cost will not be any higher though we are sending in batches, because shipping discount is already calculated during your checkout. 

However, when pre-order items are purchase during our sales period, under other discount program (e.g 2together Discount) or release within the same month of your existing orders, we will combine all orders and send in one or at most two shipments.
 

If you have create an account with us during check-out, you may login anytime to check your order status. Creating an account with us is simple and hassle free, no activation email is require to activate your account. However, if you do not wish to create an account, we will still email you to update every stage of your orders, and you will still enjoy the Customer Loyalty Program.  
 
Here are the status of your orders if you are logging in to check:
Pending - meaning your order is not complete, mostly due to payment issue. You may contact us for assistance. All orders in Pending status with no payment check-out will be auto remove, and items will not be reserve, after 7 days when orders is made. For items with limited stocks, reservation will be from 1-3 days, thereafter Pending orders will be auto remove.

Processing - meaning your order is currently being process and we will update your account and also email you on the order or delivery details soon. If it is a pre-order item you will also see this status.

Delivered - meaning your item has been delivered and the delivery details will be updated in your account. We will also follow up with an email with these details. If there are 2 or more check-out completed within 24 hours or before the 1st order is posted, all orders will be combined into one shipment. Hence, to save on shipping cost, please combine all orders in one check-out if possible.

We like simplicity here, so you do not need to do a test checkout to find out the shipping cost. All items are indicated with a shipping calculator and individual weight which determine their shipping cost. Shipping discount is available for 2nd items onwards. You may view our shipping and returns page for all the information.

 Here is how our layaway program works:
1)  a 10% deposit from total amount (price of item + shipping) is require to activate the layaway program, thereafter we will email you an acknowledgement agreement and item(s) will be reserve for you
 
2) subsequent payment can be made in a weekly or monthly basis according to your budget. We will email you on the balance update after each payment cycle is complete
 
3) time frame for complete payment is up to 6 months
 
4) if the price of item is revise down after you have begin the layaway program, you will be charge with the new amount (e.g inital price: $10, revised price after layaway program starts: $5, your total price will be $5)
 
5) if you wish to cancel the order, we will refund you the full payment you have made, less a cancellation fee of $5 if it's done within the first 3 months of the program and $10 if cancellation occurs during the last 3 months.
 
6) item(s) will be shipped out immediately once all payment is complete

7) there will be a processing fee of 6% of the total amount 
 
8) as the layaway program has a special payment method, hence please contact us before you do a checkout, if you wish to be part of this program

Boxed sets have been pre-pack by the manufacturer, so for those boxed set, some of them are complete set (what you see in the picture is what you get), while some of them are randomly pack by manufacturer (which we will indicate in our listing). All boxed set items are mint and unopen seal in their original manufacturer package. As for those items that we group as a set on our own, you will get a complete set as what is shown in the picture and descripition.

We take good care in our packing. All handmade and one small boxed set items are first wrap in bubble wrap (at times two or several layers of bubble wrap), before putting them into envelope. For one boxed set item, it is also wrap in bubble wrap first (boxed set item) before we wrap in a brown paper. While for packing bigger items (two or more boxed set items or mixture of two boxed set items and hand-made items), everything is pack into one big box (handmade items will be bubble wrap first). If there are many handmade items, they will all be bubble wrap first before putting into a small box or one big box depending on quantity.
 

New products are updated every month, and at times several times a month. For boxed set items, at times we will update with old series which have been discontinued. Please bookmark our website and check on the items. In addition, you're welcome to sign up our newsletter to receive our latest updates.

Alternatively, please welcome to sign up our Facebook group (etradersplace.com) at http://www.facebook.com/group.php?gid=12207687193 to receive continously updates, special promotions (e.g limited stock items posted in our Facebook Group first, special discount for our Facebook Group members and more).

Yes, we are able to do customisation for miniatures. If you would like us to do a customisation of miniatures, please contact us with all the details. Thereafter, we will make a sample set (a small fee will be require) for you to review before we mass produce (minimum quantity require). The customised items (e.g design) will be exclusively yours.

Here is one of the customised miniature robot we have done:
1) Front view of robot

2) Rear view of robot

3) Side view of robot

If you are organising a miniature contests etc, and is looking for more miniatures collections/prizes to add to your list, or is organising a charity function, please do not hesitate to contact us. We will be glad to contribute our works for you.