Shipping and handling rates (Air Mail) can be calculate using the Shipping Calculator on each product listing page. All rates are divided into four zones: Singapore, Malaysia, Asia, International. If you have bought two or more items, you may also use the Shipping Calculator to get the total shipping rates in the Shopping Cart section.
All Items sent are mark as "Gift" with no declare value/amount indicated in the parcel, except for big parcel (EMS etc) where a declaration value is require. For such instance, please contact us if you need to note any information in the declaration form. Please check for any VAT, customs taxes or duties fees in your country.
Alternatively, here are the URLs to check your package status from Singapore Post website:
100% Satisfaction Guarantee / Money Back Guarantee
We offer a 30 day money back guarantee. We will take back any products which you are not completely satisfied within the 30 days from the date purchase. All returned products must be in original condition with original packaging, in re-sellable condition, and must be send by registered mail (with tracking number provided). We will promptly refund your purchase price, or offer store credit (your preference). No questions asked. *Shipping is not refundable. Customer pays all return shipping.*
Once returned items are received, refund (via Paypal or for other preferred methods, please advise us) or store credit will be made immediately. However, we apologise that outbound shipping and return shipping costs will not be refunded.
Return policy is not applicable for the following types of orders - wholesale, bulk, customised, special orders, and similar, due to the nature of arrangement.
Other cases where refund will be given (within 10 days after you have received the items):
Faulty or Damage Item
We take extra care to pack our items well. However, we have very limited control once items reach the custom transition stages. In the event that any item was faulty or damaged, please email us with details on the items conditions (within 10 days after you have received the items, thereafter, we reserve the right not to accept any exchange or refund). We will access the request and process accordlingly for a refund or store credit based on your preference. Postage cost refund will be on a case by case basis.
Note: For boxed set items, please approach the manufacturer directly if there are any issues regarding the problem. As all boxed set items (e.g Re-ment, Orcara, T For Candy, Kabaya, Megahouse, Reac Miniature Designer Chairs etc) are always in mint and new condition, which has never been open at the time of delivery to you.
Duplicate or incorrect item
You may return any duplicate or incorrect item due to our error for a full refund. Refund will be done immediately once we have received and processed the item. In this case we will also refund the return postage.