Frequently Asked Questions

Can I check my orders status?

If you have create an account with us during check-out, you may login anytime to check your order status. Creating an account with us is simple and hassle free, no activation email is require to activate your account. However, if you do not wish to create an account, we will still email you to update every stage of your orders, and you will still enjoy the Customer Loyalty Program 
 
Here are the status of your orders if you are logging in to check:
Pending - meaning your order is not complete.
All orders in Pending status with no payment check-out or no email communications informing on payment/delivery menthods, will be auto remove within 24-48hrs.

Processing - meaning your order is currently being process and we will update your account and also email you on the order or delivery details soon. If it is a pre-order item you will also see this status.

Delivered - meaning your item has been sent (to the post office) and the details will be updated in your account. We will also follow up with an email with these details. If there are 2 or more check-out completed within 24 hours or before the 1st order is posted, all orders will be combined into one shipment. Hence, to save on shipping cost, please combine all orders in one check-out if possible.

 
When wrong items are ordered?

If you have made a mistake in your order(s), please contact us (indicating your order number and item(s) you want to remove) within 24hrs after the checkout is done, and indicate your order number.

Can I cancel my orders?

Yes, you may cancel your orders within 24hrs after you have do a check-out. If you have already made payment via Paypal, we will refund you the full amount. However, cancellation is not allowed after orders have been mail out. Please refer to the refund/exchange for more details. 

Are all transactions at www.etradersplace.com secure?

We ensure security are met in all areas. Our website is secured by RapidSSL utilizing 128-bit SSL certificates (the seal can be found on the bottom left of all pages in our website), hence offering the highest level of encryption or security possible. We do not collect nor store our customers credit card details in our database and server.

How is payment done?

We have the following options for payment methods:
 1) Paypal

 2) Bank Transfer: DBS and Citibank
(bank details will be shown during check-out). Please notify us the bank transfer details (e.g reference number, date of transfer etc) after it's done.

 3) Cash : must be well conceal and registered 

If you prefer other payment options not mentioned above, please contact us.


What are your shipping rates, returns and refunds like?

We like simplicity here, so you do not need to do a test checkout to find out the shipping cost. All items are indicated with a shipping calculator and individual weight which determine their shipping cost. Shipping discount is available for 2nd items onwards. You may view our shipping and returns page for all the information.

Group Purchase Special Discount

If you are organising a group purchase (multiple members purchase in one check-out) in a forum/blog/message board, please contact us  on the items and quantities to enjoy the discount. You may mix and match the items from our website to reach the amount. For Pre-Order items, discount is calculated based on the stated normal price. Other coupons or discount issue by us are not application for this program.

Note: This discount is not applicable for items that are rare, limited edition, out of production and hard to find.

What is the condition of the items offer here?

All items sold in our website are original, brand new and in mint condition. For boxed set items, they are new, unopen and seal in original manufacturer packaging.

Sponsorship and Donorship Program

If you are organising a miniature contests etc, and is looking for more miniatures collections/prizes to add to your list, or is organising a charity function, please do not hesitate to contact us. We will be glad to contribute our works for you.
 

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